General Details
Customer Number(s): 01SPRPARENT
Orders Received: ☒ EDI ☐ Email ☐ Portal Import ☐ Fax
Ship From Location: 12th
Planned Ship Date: ☐ From Order Date* ☒ From Customer Ship Date*
☐ From Cancel Date* ☐ Day(s) of Week
☐ EDI Mapped Directly
*If “From” logic: ☐ Add # days ☐ Subtract # days
Same Day Shipping: ☐ Yes Cutoff Time: N/A. ☒ No
Ship Via: Advantus Routing Guide – Pallets or UPS Ground, depending on weight.
Freight Code: Free Freight if order over $1800
Order Processing Schedule: Orders Received On: Monday
Orders Released On: Tuesday
Orders Shipped On: Friday, same week
Customer Contacts: N/A
Damaged & Defective Terms: Yes
Backorder/Partial Line Handling: Does accept backorders, partials need to be in order qty min to ship.
Order Confirmation Requirements: N/A
Changes/Cancellations to PO: N/A
Holiday Schedule/Requirements: Customer will communicate.
Sales Order Processing
Approval Method: ☒ Auto ☐ Manual
Release Method: ☐ Auto ☒ Manual
Release Email Required: ☐ Yes ☒ No
Orders Must be Released together for pick jobs: ☒ Yes ☐ No
Validation Failure: Please list any common validation failure reasons and how to resolve.
Pricing – reach out to Tom with issues.
UOM – common with CLI items, reach out to Tom
Customer Portal Process: If customer has portal, please detail when and how it is used in the order process.
N/A
Customer Specific Process: Please outline any unique processes performed for this customer by Advantus. (Examples: Optional fields valued with specific data,
Orders come in on Monday to release Tuesday and ship Friday.
Backorders also fill every week. Use SO Manager, filter for the customer number, if items are committed, and on hold. This will show all orders that are available to ship. Change the PSD to Friday for all orders.
Sort by location, check the total weight for all orders for that location. If the weight is over 300lbs, change to ARG. If under 300lbs, change to FedEx Ground.
Release
Return Authorizations
Returns Allowed: ☒ Yes ☐ No
If so, please explain any existing customer specific details to the Return Authorization process.
Usually returned free astray.