Audits for Office Depot are only required for direct import and domestic Private Brand Vendors where Office Depot is the importer of record, and also when the county of origin is classified as medium or high risk.
Audit Waivers
The audit requirement or portions of the audit requirement will be waived for:
- National Brand Vendors where Office Depot is the importer of record. No pre-audit or third-party audit is required.
- Corrugate Vendors where Office Depot is the importer of record. No pre-audit or third-party audit is required.
- Direct Import private brand vendors where the country of origin is classified as a low-risk country (case by case basis). A pre-audit is required and Office Depot Global Self-Assessment Survey is required.
- Domestic Private Brand Vendors where the country of origin is classified as a low-risk country. No pre-audit or third-party audit is required. Office Depot Global Self-Assessment Survey is required.
High/Medium Risk Countries
- China = High
- Hong Kong = Medium
- Taiwain = Medium
- Mexico = Medium
- Thailand = Medium
Initial/Annual Audit
- Factory fills out a Vendor Factory Profile when they begin working with Office Depot (through Advantus)
- The initial audit occurs. These are semi-announced with a two-week window given
- The initial audit then becomes an annual audit and is unannounced.
Social Compliance/Code of Conduct Audit
- Performed onsite annually
- These are unannounced, and we will usually receive an email from the audit company (typically UL) containing the audit report, a letter with the findings/score, Corrective Action Plan (CAP), and sometimes a Vendor Violation Notification Letter. If this is sent, it must be signed and returned with the CAP. The factory will have 5 working days to complete the CAP, and the Product Compliance Specialist will have to review and return to Office Depot.
Security/C-TPAT Audit
- Performed onsite annually
- These are announced, and we will receive an email from the audit company (typically UL) containing the audit report and the CAP. The factory will need to complete the CAP and the Product Compliance Specialist is to review and send it back to Office Depot within the amount of time specified in the email. We usually have to submit payment for these before the audit can occur.
Re-Audit Frequency Requirements
Needs Improvement Termination Policy
12-Month Suspension Policy with Re-evaluation Clause
Important Contacts
Social Compliance
- Grayson Ren, Social Compliance Specialist: grayson.ren@officedepot.com
- General Social Compliance questions: SA-compliance@officedepot.com
- Sandy Stainton: sandy.stainton@officedepot.com
- Fancia Pampillonia: francia.pampillonia@officedepot.com
Security/C-TPAT
- Paula Messer, Director of Global Trade Management: paula.messer@officedepot.com
Adding and Dropping Factories
Use an Office Depot Drop/Add form to add/drop/update factories.
For adding factories, information will need to be entered in the OD GSO portal. This includes several screens of factory information.