JoAnn’s Violation Process

Retrieving Fine Information

1. Log in to vendorportal.joann.com. Please note each vendor number has a different login.

2. Hover over Vendor Compliance and click on Compliance Report. The below screen will populate all violations for this vendor number for the last 12 months. This screen can be exported to Excel by selecting Export Options: Excel at the bottom of the page.

3. If you have the fine number, hover over Vendor Compliance and select Direct Retrieval.

4. Type in the debit memo number and hit Retrieve.

5. Click on Enter Dispute to log any disputes. The process can be found here: JoAnn’s Dispute Process.

Violations that result in fines:

Labeling

• Label Error (Product, Pack, Carton or Pallet)
• Each carton must have a UCC128 shipping label. Each Pallet
  must have a pallet label. Missing labels will result in fines.
• Each UCC128 label must be accurate to the carton that it is
  placed on.  Each pallet label must match the pallet that it is applied
  to.  Mislabeling will result in fines.
• Product and Inner Pack labeling must be accurate
• Incorrect Merchandise UPC number
• The UPC# on the retail unit (UPC-A) must be accurate and
  match what was set up in JoAnn’s system. This could be an incorrect UPC from
  the vendor or the wrong UPC was set up with JOA.
• Domestic Shipping / Packaging Standards not met

Documentation

• Bill of Lading Error
  • Standard and consolidated BOL must contain all required fields. Missing information will result in fines.  This could be an IT/system
    related issue that has effected the BOL or a manual change at shipping.
• Packing List Error
  • The JOA packing list must contain all required
    fields.  Missing information will result in fines. This could
    be an IT/system related issue that has effected the packing
    list or a manual change at shipping.
• Invoice Errors

Dimensions

• Dimension Error (Carton, Pack)
  • Carton and inner pack dimension fines will result from shipping cartons and/or inner packs that have more than a 2 inch/pound variance from the dimensions given to JoAnn
  • JoAnn compares what is received to what is in their system at the time of the shipment receipt. Changes in dimensions must be made before the ship date.
  • Case dimensions are measured against the carton the product is shipped in.  Pack dimensions are measured based on how the pack quantity is placed within the carton.
  • To make dimension changes for master cartons and inner packs a Dimension Change Request Form (DCRF) must be submitted  to Dimensions@Joann.com before the ship date.

Master Carton

• Carton Utilization Error
  • Cartons that are under-filled or inefficiently packed.
  • JOA requires a minimum utilization of 80% of the carton cube in a fully
    packed carton. This includes the product and product packaging but excludes any case-filler.
    • Utilization
      % = (Pack Dimension Cube*Packs per Case) / (Carton Dimension Cube*.90).  
      Note: Assuming 10% of the Carton Dimension Cube is packaging that cannot
      be utilized.
• Incorrect Case/Pack Quantity
  • If the qty shipped does not match the PO qty
  • Incorrect case qty can be caused from a true shortage/overage within the carton or from shipping the wrong item qty level (Ex. CTN70’s can not be shipped to JOA)

Pallet

• Non-Standard Pallet
  • Not GMA Grade A pallet
• Intermixed Article or PO Numbers
  • Same SKUs must be on the same tier on the pallet and grouped together.
  • Multiple POs going on the same pallet must be clearly separated

On-Time Shipping

• Shipping Window Violation
  • Shipped outside 7-day window
• Unauthorized shipment of a Backorder
  • JOA does not accept backorders unless prior authorization is obtained
    (typically by the buyer)
• 2-Day Notice Error (prior to final ship date)

Routing

• TRIS Error (Transportation Routing Information Sheets)
• Failure to Follow the Domestic Vendor Routing Requirements
  • PO availability must be given within 2 business days of the final ship date

ASN

• Missing ASN Date
  • No ASN for an entire PO
  • ASN data is created based on what items are picked/scanned for a particular shipment.  This data shows items picked, quantities picked and how the product is be shipped to the customer (palletized or small parcel)
    • If there is missing info in the ASN contact EDI
• Late ASN Data
  • ASN received after receipt of goods
    • ASNs are generated at the time the shipment is closed. Ideally ASNs should always be sent directly after the carrier has picked up the shipment to ensure timely submission
• ASN Quantity vs. Invoice Quantity Discrepancy
  • What we say has shipped versus what was invoiced for the shipment