General Details
Customer Number(s): 76CINDS
Orders Received: ☒ EDI ☐ Email ☐ Portal Import ☐ Fax
Ship From Location: Petersburg : Petersburg Bldg 7-8
Planned Ship Date: ☐ From Order Date* ☐ From Customer Ship Date*
☐ From Cancel Date* ☐ Day(s) of Week
☒ EDI Mapped Directly
*If “From” logic: ☐ Add # days ☐ Subtract # days
Same Day Shipping: ☒ Yes Cutoff Time: 9:00 am ☐ No
Ship Via: UPS
Freight Code: Third Party Billing
Order Processing Schedule: Orders Received On: Anytime
Orders Released On: Same Day as Received
Orders Shipped On: Same day or next day from when received
Customer Contacts: dropship@cinmar.com
Damaged & Defective Terms: N/A
Backorder/Partial Line Handling: If a line is backordered or Partial you will need to update the expected ship date on the customer portal
Order Confirmation Requirements: N/A
Changes/Cancellations to PO: Cancellation requests are submitted via email.
Cancel in our system accordingly:
If the order has already shipped, then respond to the dropship email and give the tracking information.
Tracking information will automatically update in VendorNet. You do not need to add this yourself. Email dropship confirming the order has been canceled.
No other action needs to be taken after we have canceled the order in NetSuite and we have emailed their dropship team. Frontgate handles the next cancellation steps on their end.
Holiday Schedule/Requirements: N/A
Sales Order Processing
Approval Method: ☒ Auto ☐ Manual
Release Method: ☒ Auto ☐ Manual
Release Email Required: ☐ Yes ☒ No
Orders Must be Released together for pick jobs: ☐ Yes ☒ No
Validation Failure: Please list any common validation failure reasons and how to resolve.
The most common validation failure comes from addresses not passing validation. If an order comes in with an address that fails validation, there are a few methods to try and fix the address before reaching out to Frontgate. Most issues come from discrepancies in the town/zip code on the order or from people having typos while entering the address. First you can use the validate address button on the SO to give you the suggested fixed address. You can also use the map button on the ship to address to look at the location in google maps.
You can use streetview from there to try and visually confirm the address but be advised the street view is not always up to date and may even be a decade old.
If you have a FedEx account you can also use the “Create a Shipment Page” To confirm if an address is valid.
If you can’t confirm the correct address with any of the above methods or if it ais a location that needs a suite/apartment # and one is not provided, then you can reach out to dropship@cinmar.com
And they will confirm the address with the customer and advise.
Customer Portal Process: If customer has portal, please detail when and how it is used in the order process.
- Website https://frontgatevn.ccsginc.com/Index.aspx
- Username: Advantus
Password: Advantus!54321
The portal is primarily used to provide updated ship dates for orders when there are backorders. This process is outlined in the customer specific process on the next page.
Customer Specific Process: Please outline any unique processes performed for this customer by Advantus. (Examples: Optional fields valued with specific data, etc.)
We must maintain Estimated Ship Dates (ESD) in the portal especially when we are aware of extended backorders. These ESD’s are automatically communicated to Frontgate’s customers.
- Log onto the portal
- Select “Est Ship Dates” on the left-hand side of the home screen
- Click “New Criteria.”
- Search by our item number.
- At the top of the Estimated Ship Date Maintenance page, filter the order accordingly:
- Start at Order: select the oldest order (it should be at the top of the list populated on page 1 of Estimated Ship Date Maintenance page.
- Going for: select the highest number offered to ensure this update is applied to all possible orders.
- Select: “Orders.”
- Date to: change this date to our ESD.
- Setting by: change to “Order.”
Once the filters are adjusted accordingly, select “Process Dates.” This will take you to another page, you MUST CLICK “Update Dates” to properly save your changes.
Once the orders have been updated you will see the screen below and you are done!
Return Authorizations
Returns Allowed: ☒ Yes ☐ No
If so, please explain any existing customer specific details to the Return Authorization process.
- RA requests are submitted via email and will have a reason for return listed.
- Create the RMA in our system accordingly and print this to a PDF.
- respond to the dropship email with the PDF copy and state the RA# in your response email.
