Frontgate/Cinmar (76CINDS)

• Customer: 76CINDS
• Website https://frontgatevn.ccsginc.com/Index.aspx
  • Username: Advantus
  • Password: Advantus!!321
• These orders import through EDI and auto release.
• Once the order is shipped and invoiced, the portal will update automatically.
• Frontgate employees CANNOT see any comments we put on the portal.
  • Send an email to dropship@cinmar.com to contact someone in order to resolve issues such as:
    • Address Issues, Obsolete Items, or Cancellation requests.

Updating Estimated Ship Dates

We must maintain Estimated Ship Dates (ESD) in the portal especially when we are aware of extended backorders.  These ESD’s are automatically communicated to Frontgate’s customers.

• Log onto the portal

• Select “Est Ship Dates” on the left-hand side of the home screen

• Click “New Criteria.”
• Search by our item number.

• At the top of the Estimated Ship Date Maintenance page, filter the order accordingly:
  • Start at Order: select the oldest order (it should be at the top of the list populated on page 1 of Estimated Ship Date Maintenance page.
  • Going for: select the highest number offered to ensure this update is applied to all possible orders.
  • Select: “Orders.”
  • Date to: change this date to our ESD.
  • Setting by: change to “Order.”

Once the filters are adjusted accordingly, select “Process Dates.” This will take you to another page, you MUST CLICK “Update Dates” to properly save your changes.

Once the orders have been updated you will see the screen below and you are done!

Return Authorization (RA Requests)

• RA requests are submitted via email and will have a reason for return listed.
• Create the RMA in our system accordingly and print this to a PDF.
• respond to the dropship email with the PDF copy and state the RA# in your response email.

Cancellation Requests

• Cancellation requests are submitted via email.
• Cancel in our system accordingly:
  • If the order has already shipped, then respond to the dropship email and give the tracking information.
  • Tracking information will automatically update in VendorNet.  you do not need to add this yourself.
• .Email dropship confirming the order has been canceled
  • No other action needs to be taken after we have canceled the order in NetSuite and we have emailed their dropship team.  Frontgate handles the next cancellation steps on their end.