General Details
Customer Number(s): 44COS
Orders Received: ☒ EDI ☐ Email ☐ Portal Import ☐ Fax
Ship From Location: Expeditors – Flower Mound, TX
Planned Ship Date: ☒ From Order Date* ☐ From Customer Ship Date*
☐ From Cancel Date* ☐ Day(s) of Week
☐ EDI Mapped Directly
*If “From” logic: ☒ Add 0 # days ☐ Subtract # days
Same Day Shipping: ☒ Yes Cutoff Time: 12pm CST ☐ No
Ship Via: Depends on order – Usually UPS 3 Day Select
Freight Code: Collect
Order Processing Schedule: Orders Received On: Daily
Orders Released On: Automatically released unless Validation Failure
Orders Shipped On: Before 12pm CST, Same Day; after 12pm CST, Next Day
Customer Contacts: OrderManagement@Costco.com
Damaged & Defective Terms: N/A
Backorder/Partial Line Handling: If OOS, cancel the order.
Order Confirmation Requirements: Automatically processed in NetSuite
Changes/Cancellations to PO: Cancel in CommerceHub
Holiday Schedule/Requirements: Email Order Management a week or so before planned closure. Expected to ship on Black Friday.
Sales Order Processing
Approval Method: ☒ Auto ☐ Manual
Release Method: ☒ Auto ☐ Manual
Release Email Required: ☐ Yes ☒ No
Orders Must be Released together for pick jobs: ☐ Yes ☒ No
Validation Failure: Please list any common validation failure reasons and how to resolve.
Address issues can occur – if you cannot verify the address yourself, reach out to Order Management and they will contact the customer directly
Customer Portal Process: If customer has portal, please detail when and how it is used in the order process.
CommerceHub/Rithum – Used to confirm Cancellations and view Late Orders
Customer Specific Process: Please outline any unique processes performed for this customer by Advantus. (Examples: Optional fields valued with specific data,
Sometimes our 3PL will mistype or forget to enter in the Tracking # – you will have to reach out to DFW-FlowerMound@Expeditors to have them provide you with tracking (if not found / accurate in the Daily Shipping Report). You will have to update the Fulfillment Notice and add the Tracking #. Hit “Queue for Retry” and the order should update.
This customer is rather automated so very little interaction. Occasionally on the Packing Lists the ship method will say, “Freight” and the 3PL will email to advise on how to proceed. You will email the Order Management team to advise and then relay that information to the 3PL
Return Authorizations
Returns Allowed: ☐ Yes ☒ No
If so, please explain any existing customer specific details to the Return Authorization process.
N/A