APPLICABLE FOR:
44WMCOM – Walmart.com
- Log into Supplier One
- On the lefthand side of the screen, click on the Shopping Cart (second icon) and click on “Order Management”
- Make sure you are viewing the DSV tab
- Search PO # in search field and hit Enter on your keyboard
- Click on the PO #
- From the dropdown menu, change the status to “Cancelled”
- Hit “Save”
If the order has NOT been released to the warehouse:
- Go to Netsuite and search PO in search field
- Click on “Close” and enter the reason why if cancelled by customer – select “Cancelled by Retailer Request.” If cancelled due to OOS, select “Item Out of Stock”)
The order is now closed in CommerceHub/Rithum and NetSuite - If the order HAS ALREADY been released to the warehouse:
- Email warehouse to cancel the order and wait for them to confirm back it has been cancelled on their end
- Go to NetSuite and search the PO in the search field
- Click “Edit” and go to the Admin Tab
- On the righthand side of the screen, UNCHECK “EDI 940/850 Sent”
- Hit “Save”
- Click on “Close” and enter the reason why if cancelled by customer – select “Cancelled by Retailer Request.” If cancelled due to OOS, select “Item Out of Stock”)
The order is now closed in Supplier One and NetSuite