General Details
Customer Number(s): AMZFBM
Orders Received: ☐ EDI ☐ Email ☒ Portal Import ☐ Fax
Ship From Location: Petersburg 7-8; 12th E-Com
Planned Ship Date: ☒ From Order Date* ☐ From Customer Ship Date*
☐ From Cancel Date* ☐ Day(s) of Week
☐ EDI Mapped Directly
*If “From” logic: ☒ Add 0 # days ☐ Subtract # days
Same Day Shipping: ☒ Yes Cutoff Time: 9:00 AM ☐ No
Ship Via: ARG-Pallet or FedEx Ground
Freight Code: Free Freight
Order Processing Schedule:
Orders Received On: Import every morning
Orders Released On: same day
Orders Shipped On: same day
Customer Contacts: Brandy Bottin
Damaged & Defective Terms: N/A
Backorder/Partial Line Handling: Reach out to customer in portal
Order Confirmation Requirements: None
Changes/Cancellations to PO: Come in through buyer messages in portal
Holiday Schedule/Requirements: N/A
Sales Order Processing
Approval Method: ☒ Auto ☐ Manual
Release Method: ☐ Auto ☒ Manual
Release Email Required: ☐ Yes ☒ No
Orders Must be Released together for pick jobs: ☐ Yes ☒ No
Validation Failure: Please list any common validation failure reasons and how to resolve.
Address. Contact buyer through messages in portal
Customer Portal Process: If customer has portal, please detail when and how it is used in the order process.
Access portal every morning at https://sellercentral.amazon.com/ username rpolsenski@advantus.com pass: Advantus@2019 OTP sent to Rochelle at (904) 338-2536. In dropdown options menu on top left corner select order>order reports. Select New orders subtab in ribbon at top. Under Request Report field choose the date range in drop down. On Monday this will be last 7 days, on Tues-Fri it will be last two days. Click yellow request button. In Download report field, click refresh button on right hand side until new order report says download. Download report and drop into drop folder in \\edi-2016\NetsuiteCSVImport\Sales Orders\AMZFBM. Once orders are imported, update the PSD and CSD to today’s date using SOM. Around lunch, orders will have tracking information. Access portal again but click on “Ship your Orders” in middle of homepage. Copy tracking number from SO in NS. In portal, click on “Confirm shipment”. Scroll to bottom of page and select appropriate carrier, choose shipping service or input “LTL” and paste tracking number in tracking ID field.
Customer Specific Process: Please outline any unique processes performed for this customer by Advantus. (Examples: Optional fields valued with specific data,
Buyer messages must be addressed within 24 hrs. Most common messages:
- Items not delivered
- Use tracking information to find out where it is on carrier site. Provide update to customer including who signed for the package. Sometimes delivery receipt is required.
- Items delivered damaged
- Request description as well as photos. Forward all relevant information to Zach for review, including copy of SO. Respond to customer that we are reviewing and will provide a resolution shortly.
Return Authorizations
Returns Allowed: ☒ Yes ☐ No
If so, please explain any existing customer specific details to the Return Authorization process.
Returns are handled through the Seller Central portal. Amazon will auto-approve any return requests that are within 30 days of purchase, regardless of the reason the customer provides.