AMAZON – AMZFBM ACCOUNT – AMAZON SELLER ACCOUNT
Customer: AMAZON
Account number: AMZFBM (SELLER ACCOUNT)
Shipping location: Shw and PBG – pulled in correctly on order
Contact: Adam Kovacs
PORTAL: https://sellercentral.amazon.com/gp/homepage.html/ref=xx_home_logo_xx
USER: lpradella@advantus.com
PASS: Advantus@2019
Netsuite:
MUST PROCESS ORDERS FIRST THING IN THE MORNING. THEY NEED TO BE RELEASED BEFORE 10:00 AM
1. Sign into portal
2. Top bar go to orders:
3. From the order drop down choose order reports.
4. Scroll down page and go to Request Report. During the week choose 2 day/over the weekend choose 7 day:
5. Scroll to bottom of page to Download Report. Keep hitting refresh button until report downloads:
6. Once it downloads, save report. Next drag and drop the saved report to:
\\edi-2016\NetsuiteCSVImport\Sales Orders\AMZFBM
This will automatically upload the orders to NS.
7. Once in NS you must make sure the orders pulled in with that day’s ship date. Most times they do not and you need to change the dates. Make the date change in sales order manager screen.
8. You must update the tracking on the portal once the orders ship. Go to Ship Orders:
Hit Ship your order. You will see all the orders pending shipment. You will hit confirm shipment in yellow:
This opens up the order. At the bottom of the page you see where you add the tracking number, change to the correct carrier and shipping service is LTL.
You also need to take care of customer issues. You will find them on the portal: Buyer Messages.
Open up Manage Your Buyer Messages: You will see all the messages to the left. This is where you take care of the customer issues:
Returns for FL600WE – Amazon – AFBMZ
- Receive email from Amazon for customer return or damage. You need to know why there is a return, was the item used and do they have the original packaging and pictures if damaged.
- Once the customer responds, send the information to Will. He will advise on how to proceed.
If not bringing back the item
- Issue RA and Credit in NS. Issue refund for shipping $150.00.
- Tell customer to dispose of the items.
- Issue refund on the Amazon portal.
If bringing back the item:
- Do RA and find carrier location near the customer. Send this information to Will to create a BOL.
- Once receive the BOL, contact customer and let them know you are ready to schedule a pick up. Ask them a good day and time (they do not need to be there for pickup). Find out where the item will be located ( like in the driveway). Tell them to have the box taped. And you will send the BOL and if for (OD only the letter for release liability) other carriers do not have this.
- Once the customer gives you a date, go on the Roadie site and schedule the pickup. (Roadie.com)
- Once the appt set, let customer know day and time.