General Details
Customer Number(s): 46WMUSA
Orders Received: ☒ EDI ☐ Email ☐ Portal Import ☐ Fax
Ship From Location: Gun Club Road
Planned Ship Date: ☐ From Order Date* ☒ From Customer Ship Date*
☐ From Cancel Date* ☐ Day(s) of Week
☐ EDI Mapped Directly
*If “From” logic: ☐ Add # days ☐ Subtract # days
Same Day Shipping: ☐ Yes Cutoff Time: N/A. ☒ No
Ship Via: Customer Routing Guide
Freight Code: Collect
Order Processing Schedule: Orders Received On: Monday
Orders Released On: Same day prior to 11AM; can be Tuesday if awaiting changes for order issues
Orders Shipped On: CSD/PSD
Customer Contacts: All communication is relayed via Christina Doose w/ Art 101
Damaged & Defective Terms: Customer has D&D allowance
Backorder/Partial Line Handling: No backorders, lines must ship in full. If a line doesn’t fill, relay information to Christina Doose (christina@art101usa.com) and Virginia Alvers (valvers@advantus.com) for changes to be approved. Once approved, make changes in NS and release orders in full
Order Confirmation Requirements: Confirm releases with Christina Doose and Virginia Alvers as a FYI
Changes/Cancellations to PO: Must be communicated to Christina Doose and Virginia Alvers prior to any changes or cancellations
Holiday Schedule/Requirements: Holiday closures communicated by Christina to customer
Sales Order Processing
Approval Method: ☒ Auto ☐ Manual
Release Method: ☐ Auto ☒ Manual
Release Email Required: ☒ Yes ☐ No
Orders Must be Released together for pick jobs: ☒ Yes ☐ No
Validation Failure: Please list any common validation failure reasons and how to resolve.
All validation issues should be communicated to Christina Doose and Virginia Alvers – they will provide clarification and steps to resolve issues
Customer Portal Process: If customer has portal, please detail when and how it is used in the order process.
All changes made in the Walmart portal are completed by Christina Doose
Customer Specific Process: Please outline any unique processes performed for this customer by Advantus. (Examples: Optional fields valued with specific data,
N/A
Return Authorizations
Returns Allowed: ☒ Yes ☐ No
If so, please explain any existing customer specific details to the Return Authorization process.
Any communication on returns will be sent to Christina Doose