General Details
Customer Number(s): 46SPNW
Orders Received: ☐ EDI ☐ Email ☒ Portal Import ☐ Fax
Ship From Location: Shawland H-I
Planned Ship Date: ☐ From Order Date* ☒ From Customer Ship Date*
☐ From Cancel Date* ☐ Day(s) of Week
☐ EDI Mapped Directly
*If “From” logic: ☐ Add # days ☒ Subtract 7/8 # days
The ship date should be changed to be 7 days before the Requested Delivery Date if the order is shipping to WH01 in North Carolina.
The ship date should be changed to be 8 days before the Requested Delivery Date if the order is shipping to WH02 in California.
Same Day Shipping: ☐ Yes Cutoff Time: N/A. ☒ No
Ship Via: Advantus Routing Guide – Pallet
Freight Code: Free Freight
Order Processing Schedule: Orders Received On: Any day
Orders Released On: Any day
Orders Shipped On: Any day
Customer Contacts: Charlene Wilkins (cwilkins@wyla.com) communicates directly with the customer
Damaged & Defective Terms: N/A
Backorder/Partial Line Handling: N/A
Order Confirmation Requirements: Confirmation required via response in SPS Commerce portal
Changes/Cancellations to PO: Emailed to Charlene and also communicated via SPS Commerce portal (this customer frequently changes POs to account for WH splits)
Holiday Schedule/Requirements: N/A
Sales Order Processing
Approval Method: ☐ Auto ☒ Manual
Release Method: ☐ Auto ☒ Manual
Release Email Required: ☐ Yes ☒ No
Orders Must be Released together for pick jobs: ☒ Yes ☐ No
Validation Failure: Please list any common validation failure reasons and how to resolve.
N/A
Customer Portal Process: If customer has portal, please detail when and how it is used in the order process.
N/A
Customer Specific Process: Please outline any unique processes performed for this customer by Advantus. (Examples: Optional fields valued with specific data,
See additional Customer Account Notes document
Return Authorizations
Returns Allowed: ☒ Yes ☐ No
If so, please explain any existing customer specific details to the Return Authorization process.
Returns handled on case-by-case basis with Charlene Wilkins, Emily Gotthelf, and Account Manager