General Details
Customer Number(s): 46JOAW
Orders Received: ☒ EDI ☐ Email ☐ Portal Import ☐ Fax
Ship From Location: Shawland H-I
Planned Ship Date: ☐ From Order Date* ☒ From Customer Ship Date*
☐ From Cancel Date* ☒ Day(s) of Week
☐ EDI Mapped Directly
*If “From” logic: ☐ Add # days ☐ Subtract # days
Same Day Shipping: ☐ Yes Cutoff Time: N/A ☒ No
Ship Via: Customer Routing Guide – Pallet
Freight Code: Third Party Billing
Order Processing Schedule: Orders Received On: Tuesday (usually), but can be any day
Orders Released On: Thursday
Orders Shipped On: Friday (usually), but can be any day
Customer Contacts: Charlene Wilkins and Emily Gotthelf communicate with customer
Damaged & Defective Terms: Customer has D&D
Backorder/Partial Line Handling: No backorders, partial lines handled on case-by-case basis
Order Confirmation Requirements: Confirmation through VPOS (their vendor portal) within 72 hours of order receipt
Changes/Cancellations to PO: Emailed to Charlene and Emily
Holiday Schedule/Requirements: N/A
Sales Order Processing
Approval Method: ☒ Auto ☐ Manual
Release Method: ☐ Auto ☒ Manual
Release Email Required: ☒ Yes ☐ No
Orders Must be Released together for pick jobs: ☒ Yes ☐ No
Validation Failure: Please list any common validation failure reasons and how to resolve.
N/A
Customer Portal Process: If customer has portal, please detail when and how it is used in the order process.
Any line changes are communicated through VPOS within 72 hours of order receipt
Customer Specific Process: Please outline any unique processes performed for this customer by Advantus. (Examples: Optional fields valued with specific data,
Order issues spreadsheet process is specific to this customer
Return Authorizations
Returns Allowed: ☐ Yes ☐ No
If so, please explain any existing customer specific details to the Return Authorization process.
Returns handled on case-by-case basis with Wyla team and Account Manager