General Details
Customer Number(s): 04PSP, 04PSPALP, 04PSPKATY, 04PSPKCDA
Orders Received: ☐ EDI ☒ Email ☐ Portal Import ☐ Fax
Ship From Location: 12th Street
Planned Ship Date: ☒ From Order Date* ☐ From Customer Ship Date*
☐ From Cancel Date* ☐ Day(s) of Week
☐ EDI Mapped Directly
*If “From” logic: ☒ Add 2 # days ☐ Subtract # days
Same Day Shipping: ☐ Yes Cutoff Time: N/A ☒ No
Ship Via: Advantus Routing Guide – Pallet or UPS Ground
Freight Code: Prepay and Add Below $1000
Order Processing Schedule: Orders Received On: No set day.
Orders Released On: Once validation and commitment has run.
Orders Shipped On: 2 days after release, unless Back to School, then customer provides a requested delivery date.
Customer Contacts: Ron ron@pyramidsp.com
Damaged & Defective Terms: N/A
Backorder/Partial Line Handling: Customer allows backorders. Contact Ron with partial lines.
Order Confirmation Requirements: N/A
Changes/Cancellations to PO: Alert customer of any changes/cancellations.
Holiday Schedule/Requirements: Customer will notify.
Sales Order Processing
Approval Method: ☒ Auto ☐ Manual
Release Method: ☐ Auto ☒ Manual
Release Email Required: ☐ Yes ☒ No
Orders Must be Released together for pick jobs: ☐ Yes ☒ No
Validation Failure: Please list any common validation failure reasons and how to resolve.
UOM – review pricing to see if conversion needs to occur.
Pricing – follow PV resolution once confirmed there isn’t a UOM conversion that needs to be made.
MOQ – alert customer of items out of MOQ and the correct MOQ.
Customer Portal Process: If customer has portal, please detail when and how it is used in the order process.
N/A
Customer Specific Process: Please outline any unique processes performed for this customer by Advantus. (Examples: Optional fields valued with specific data,
Need to review Ship To address before entering into NetSuite to determine if the Ship To is to the Alpine, Katy ISD, or KCDA locations. If it is, place this order under the applicable Pyramid account for this location.
Return Authorizations
Returns Allowed: ☒ Yes ☐ No
If so, please explain any existing customer specific details to the Return Authorization process.
Customer will email requesting a RA or CM.