General Details
Customer Number(s): 46HOB
Orders Received: ☐ EDI ☒ Email ☐ Portal Import ☐ Fax
Ship From Location: Shawland H-I, Complete
Planned Ship Date: ☒ From Order Date* ☐ From Customer Ship Date*
☒ From Cancel Date* ☐ Day(s) of Week
☐ EDI Mapped Directly
*If “From” logic: ☐ Add # days ☐ Subtract # days
PSD must be between cancel date and order date and is flexible. Usually released once order allocates (10 days out) and communicated to customer when confirming order.
Same Day Shipping: ☐ Yes Cutoff Time: N/A ☒ No
Ship Via: Customer Routing Guide
Freight Code: Collect
Order Processing Schedule: Orders Received On: Any day
Orders Released On: Any day
Orders Shipped On: Any day
Customer Contacts: Jennifer Mulcahy (Jennifer.mucahy@hobbylobby.com) – buyer: Melissa Chase & Sauny Shedeck; Amy Conway (amy.conway@hobbylobby.com) – buyer: Stephanie Sheltman & Stephanie Wright; Ginger Hinshaw (ginger.hinshaw@hobbylobby.com) – buyer: Wendy Jones
Damaged & Defective Terms: Customer has D&D
Backorder/Partial Line Handling: Sauny Shedeck is the only buyer who accepts backorders
Order Confirmation Requirements: Confirmation required within 24 via reply to original PO email with PSD estimate
Changes/Cancellations to PO: Emailed to Laura Gist and buyer
Holiday Schedule/Requirements: N/A
Sales Order Processing
Approval Method: ☐ Auto ☒ Manual
Release Method: ☐ Auto ☒ Manual
Release Email Required: ☐ Yes ☒ No
Orders Must be Released together for pick jobs: ☐ Yes ☒ No
Validation Failure: Please list any common validation failure reasons and how to resolve.
N/A
Customer Portal Process: If customer has portal, please detail when and how it is used in the order process.
Customer Specific Process: Please outline any unique processes performed for this customer by Advantus. (Examples: Optional fields valued with specific data,
Orders entered via Scripted Import using the Excel file supplied by buyer in PO email. See additional Customer Account Notes document.
Return Authorizations
Returns Allowed: ☒ Yes ☐ No
If so, please explain any existing customer specific details to the Return Authorization process.
Returns handled on case-by-case basis with Laura Gist and Account Manager