General Details
Customer Number(s): 34GCI
Orders Received: ☒ EDI ☐ Email ☐ Portal Import ☐ Fax
Ship From Location: Petersburg 1-6, 12th Street, Shawland L
Planned Ship Date: ☒ From Order Date* ☐ From Customer Ship Date*
☐ From Cancel Date* ☐ Day(s) of Week
☐ EDI Mapped Directly
*If “From” logic: ☒ Add 1 # days ☐ Subtract # days
Same Day Shipping: ☐ Yes Cutoff Time: N/A ☒ No
Ship Via: Customer Provided – Parcel
Freight Code: Third Party Billing
Order Processing Schedule: Orders Received On: Any day
Orders Released On: Any day
Orders Shipped On: Any day
Customer Contacts: Michael Kaden (michael.kaden@123stores.com)
Damaged & Defective Terms: *Defectives- No RMA/Credit issued, falls under D&D policy. (No CS action required, part of D&D deduction) *Damages- No RMA/Credit issued, falls under D&D policy. (No CS action required, part of D&D deduction) *Buyer’s Remorse- No RMA/Credit issued, falls under D&D policy. (No CS action required, part of D&D deduction) *Mis-ship- Issue credit. (CS action required, issue credit) -Undeliverables- Issue credit. (CS action required, issue credit)
Backorder/Partial Line Handling: No backorders – order would be canceled
Order Confirmation Requirements: Late orders must be confirmed via customer portal
Changes/Cancellations to PO: Cancellations requested via portal (sent in email) and must be confirmed as cancelled or shipped
Holiday Schedule/Requirements: N/A
Sales Order Processing
Approval Method: ☒ Auto ☐ Manual
Release Method: ☒ Auto ☐ Manual
Release Email Required: ☐ Yes ☒ No
Orders Must be Released together for pick jobs: ☐ Yes ☒ No
Validation Failure: Please list any common validation failure reasons and how to resolve.
Pricing validations have been common in the past but have been better the last few months
Customer Portal Process: If customer has portal, please detail when and how it is used in the order process.
Customer portal is used to confirm late shipments will still go out and whether cancellations can be honored or if it is too late in the order process.
Customer Specific Process: Please outline any unique processes performed for this customer by Advantus. (Examples: Optional fields valued with specific data,
See additional Customer Account Notes document.
Return Authorizations
Returns Allowed: ☒ Yes ☐ No
If so, please explain any existing customer specific details to the Return Authorization process.
- Defectives- No RMA/Credit issued, falls under D&D policy. (No CS action required, part of D&D deduction)
- Damages- No RMA/Credit issued, falls under D&D policy. (No CS action required, part of D&D deduction)
- Buyer’s Remorse- No RMA/Credit issued, falls under D&D policy. (No CS action required, part of D&D deduction)
- Mis-ship- Issue credit. (CS action required, issue credit)
- Undeliverables- Issue credit. (CS action required, issue credit)